I’m upset. For the third time in owning a Philips TV I have had one break. The first TV had a new screen fitted after a row of pixels died and then eventually a column of pixels became intermittent in that screen and I decided it was time to get a new one. That is when I bought the OLED version of the same TV. 55″ and ambilight, which I really like. The first TV led to the creation of my most popular video on YouTube:
Well, last night the new OLED broke. And in style. I was called to the front room because the TV “wasn’t working”. Normally this is a quick fix because the other people in the house don’t understand the system and so are unaware of input choice for the TV etc. It’s taken some time for them to understand the sound is created by a different box and not the TV. Anyway, I went into the room expecting to smuggly press a single button on the remote. This is not what happened. The TV wouldn’t turn on.
So, I unplugged the TV and then plugged it in again. I saw a brief cross of white pixels and then the screen died. The white standby light started blinking slowly. So, of course I tried the same thing again, this time leaving the power disconnected for longer. Same result. A search online claims it could be the power to the TV, but it is not. So now I am communicating with Philips, the TV is within warranty. It will get fixed. I will have a nice screen again. I just need to be patient.
In the meantime I have loaded some streaming apps onto my tablet to be able to watch some shows. It’s going to be a bit of a shock having to do that. I also can’t easily play my good Playstation and driving game. All of this has unbalanced me a little. Hopefully I won’t have to wait too long.
UPDATE – 5 minutes after publishing: Philips have been in touch and there is a OBR process for me to try. One Button Reset. Let’s see what happens later today when I try that out. I will update here once tried.
UPDATE – OBR did NOT work. I’ve been back in touch with Philips support and they got back to me pretty quickly with a case number and reference to a company who will come out and fix the TV.
UPDATE – The company have been in touch. They have said they have ordered the parts needed and that those parts come from the EU and so might take a time. Hopefully these parts come soon. I miss watching things on my TV. It’s frustrating. I’m having to use my 3D 1080p television that is in the dining room.
UPDATE – The company have been in touch and have told me the date they are coming to fix my television. Fortunately I am on a holiday from work and also in the country so I am able to wait for the TV to be fixed.
UPDATE – The TV has been fixed. A person came to the house on the day that the new broadband was fitted and they changed the screen and motherboard of the TV. Essentially I have a new TV. The only parts they didn’t change were the power unit and sound board. I don’t use my TV for sound. So, the box is the same but pretty much everything else is new. The fixer also used the secret maintenance menu on the TV but I wasn’t quick enough to see the code they entered to get that menu selection.