Fixed Now

When I got back from cadet camp a while ago I noticed, somehow, that my internet connection bandwidth had dropped quite considerably. I think I had to restart the modem/router for some reason and when I logged into it I noticed that it was getting a download bandwidth of only 20Mb/s. Now, I say only, because I was getting 60Mb/s before I went away.

I restarted the hub a few times but this didn’t increase the capacity and I also left it for 24 hours thinking it might pick itself up. It didn’t. So I contacted BT. The low upload bandwidth was noticeable when attempting to upload pictures to the cloud and the download was affect some streaming services, although 20Mb/s was still good enough for most things.

I tried to use an online tracking fault thing the BT have on their website but navigating it was pretty terrible. Eventually I chose to use the online chat. They performed the same tests that the website interface had performed and then they asked me if I wanted to raise a fault.

Yes please.

When I managed to log in to the fault tracker it registered a voice-fault. I found this curious as I had a data fault but because they travel down the same line it was a voice-fault. BT also do mobile and TV and stuff so maybe that’s another reason for their curious naming of the fault. But, I didn’t know that so I phoned BT and said it was a broadband fault. They explained the previous bit to me and then said the engineer [who is really a technician] had found three problems at the exchange and fixed them. I should head home and restart the modem/router.

Which I did and nervously anticipated the result.

Hub Information

Well, that seems a lot better. I checked it using some external speed testers, although it’s bandwidth and not speed.

Test 1

I’m happy now. I have the broadband service that I pay for. It’s all fixed and the whole process was pretty simple. Well done BT.

Width Looks Good

I wrote a while ago about moving over the BT Broadband and leaving Sky TV. I still don’t miss Sky TV. I stream most TV now and can do so with multiple devices at the same time.

I received a few letters from BT offering me a new deal for when my contract is finished. I tried to use the web address to look at these offers but I have to say that the BT web design was quite shit and I got to a point where I didn’t understand what the web page wanted me to do.

So, I phoned them and spoke to someone. This person could see my offer, explain it to me and also take my instruction to accept the offer. Essentially I could let my broadband [and phone] price increase at the end of my contract, or I could UPGRADE to the next level of broadband for the same price that I pay now.

Doesn’t seem much to that decision does there? I had to sign up for two years but as they are the only company supplying high bandwidth to my village it’s not like I’m likely to change.

Here’re my latest stats:

Quite Happy
Quite Happy

I think that’s pretty good for copper to the house, although it is fibre to cabinet.