When I got back from cadet camp a while ago I noticed, somehow, that my internet connection bandwidth had dropped quite considerably. I think I had to restart the modem/router for some reason and when I logged into it I noticed that it was getting a download bandwidth of only 20Mb/s. Now, I say only, because I was getting 60Mb/s before I went away.
I restarted the hub a few times but this didn’t increase the capacity and I also left it for 24 hours thinking it might pick itself up. It didn’t. So I contacted BT. The low upload bandwidth was noticeable when attempting to upload pictures to the cloud and the download was affect some streaming services, although 20Mb/s was still good enough for most things.
I tried to use an online tracking fault thing the BT have on their website but navigating it was pretty terrible. Eventually I chose to use the online chat. They performed the same tests that the website interface had performed and then they asked me if I wanted to raise a fault.
When I managed to log in to the fault tracker it registered a voice-fault. I found this curious as I had a data fault but because they travel down the same line it was a voice-fault. BT also do mobile and TV and stuff so maybe that’s another reason for their curious naming of the fault. But, I didn’t know that so I phoned BT and said it was a broadband fault. They explained the previous bit to me and then said the engineer [who is really a technician] had found three problems at the exchange and fixed them. I should head home and restart the modem/router.
Which I did and nervously anticipated the result.
Well, that seems a lot better. I checked it using some external speed testers, although it’s bandwidth and not speed.
I’m happy now. I have the broadband service that I pay for. It’s all fixed and the whole process was pretty simple. Well done BT.